Inmate CenturyLink phone account refund instructions

Effective Tuesday, May 19, 2020: LCSO discontinued CenturyLink as the phone carrier for the Detention Facility.  Anyone who sent funds for inmate calls via CenturyLink can request a refund by following the procedures below.

How does an inmate get a refund on their debit account?

Please use this link to download the refund form. Refund Request Form

Requests should be mailed to:

CenturyLink/ICSolutions
Debit Refund Request
2200 Danbury Street
San Antonio, TX 78217

• Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number
• For records retention purposes, refund requests must be received within 30 days.
• Please allow up to eight weeks for the refund to be received.
  
  

How do I get a refund for unused Prepaid services?

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

CenturyLink/ICSolutions
Debit Refund Request
2200 Danbury Street
San Antonio, TX 78217

• Include your name, address and the phone number associated with the Prepaid Collect account.
• Please allow up to eight weeks for refunds by mail to be received.